Contact Juntetsu

お問い合わせ | We're Here to Help

Have questions about our scissors, need assistance with your order, or looking for professional support? Our team of experts is ready to help you.

01

General Inquiries

For all questions and support

info@juntetsu.com
02

Orders & Sales

Place orders or check order status

info@juntetsu.com
03

Sharpening Service

Schedule sharpening or maintenance

info@juntetsu.com
04

Warranty Support

Registration and warranty claims

info@juntetsu.com

Send Us a Message

Office Hours

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed

International Support:
Available 24/7 via email
Response within 24-48 hours

Shipping Address

For Returns & Repairs:
Juntetsu Service Center
Saitama Prefecture
Japan

Please contact us for a return authorization before shipping

International Distributors

Looking for a distributor in your country?

  • USA & Canada: Direct from Juntetsu
  • Australia: Contact for distributor info
  • Europe: Contact for distributor info
  • Asia: Contact for distributor info

Need Immediate Assistance?

For urgent matters regarding orders or warranty claims:

Email: info@juntetsu.com
Response Time: Within 24-48 hours