Contact Juntetsu
お問い合わせ | We're Here to Help
Have questions about our scissors, need assistance with your order, or looking for professional support? Our team of experts is ready to help you.
Send Us a Message
Office Hours
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
International Support:
Available 24/7 via email
Response within 24-48 hours
Shipping:
All orders ship directly from Japan
Mailing Address
Juntetsu Headquarters
〒103-0027 Tokyo, Japan
Please note: This is our mailing and correspondence address only. It is not a public showroom or retail location — visits are by appointment only. For all enquiries (orders, returns, repairs, sharpening, warranty), please email info@juntetsu.com first before sending anything to this address.
Please always contact us for a return authorisation before shipping.
International Distributors
Scissor Lab facilitates Juntetsu's international distribution to international customers and businesses. For distributor enquiries, wholesale, or to find a local stockist in your region:
For brand-level or product enquiries that aren't distribution-related, please email info@juntetsu.com.
Need Immediate Assistance?
For urgent matters regarding orders or warranty claims:
Response Time: Within 24-48 hours