Product support
Lifetime warranty
Juntetsu scissors come with a lifetime warranty. Registration links the product to its purchase record and makes future support easier.
Warranty enquiries
For a warranty question, start with the authorised seller that supplied the scissors. They can confirm the applicable process for the product and purchase.
What registration does
Registration helps us connect a customer, seller, order, and product. It does not replace proof of purchase or any rights provided by the seller or local law.
No serial number? You can still register.
Some products supplied in international packaging do not have a serial number. Leave that field blank and use the order number instead. A missing serial number does not by itself mean the product is not genuine.
How support works
- Register the productUse the customer and order details. An authorised seller may submit on the customer’s behalf.
- Keep the purchase recordRetain the authorised seller’s receipt, invoice, or order confirmation.
- Start with the sellerFor a warranty question, contact the authorised seller that supplied the product. If that is not possible, contact Juntetsu with the order details and a description of the issue.
- Wait for assessment instructionsDo not send scissors before receiving instructions. The seller or support team will explain what information is needed next.
Warranty questions
Can I register an older Juntetsu model?
Yes. The model field accepts free text, so a legacy model can be recorded even when it is not in the current collection.
Can a reseller submit for a customer?
Yes. An authorised distributor or reseller can register on the customer’s behalf when the customer has authorised the submission.
Does registration prove authenticity?
Registration helps us match purchase and seller records. It is not, by itself, a certificate of authenticity.